Interaction Data Warehouse Server Role and Associations

The Interaction Data Warehouse Server role in the Data Center that is used to store recording, Quality Monitoring (QM), and Speech Analytics data for reporting purposes. is used to store Recording, QM and Speech data for reporting purposes.

The Interaction Data Warehouse server role Entity that contains a logical, predefined set of components (system software or certified third-party software) deployed in the Data Center and Site Zones that provide specific functionality for the system. is installed on the following platforms:

• Consolidated

• Data Center

• Database

• Framework Database Server role in the Data Center (also known as BPMain) that stores user, organization and group data, including user preferences and security data (roles, permissions, and license information). & Reporting

• Data Warehouse

This section describes the parameters and the roles associated with the Interaction data warehouse server role.

Related topics 

Interaction Data Warehouse Server Role

Interaction Data Warehouse Server Role Associations